Privacy Policy
This Privacy Policy explains how Print Palette processes personal data in connection with its photo and art printing services, studio appointments, file review, test prints, production, and related website use.
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, or objection to certain processing activities. You may also raise concerns about how your data is handled and, where relevant, request a copy of the data you provided in a structured format.
How to Make a Request
To protect privacy and security, we may ask for information needed to verify your identity and understand your request. We will respond within the period required by applicable law and may decline or limit a request where the law allows.
Data Retention
We keep personal data only for as long as needed to handle inquiries, manage orders, complete production, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymised, or otherwise securely handled according to our internal retention practices.
Policy Changes
If we make material changes, we will update the policy text and may provide additional notice where appropriate. The version in effect is the one published on the website at the time of your visit or interaction.
Contact Information
Purposes of Processing
We use personal data to answer inquiries, review uploaded files, assess resolution and crop suitability, prepare quotations, arrange consultations, manage test prints and final production, process payments, provide collection and status updates, maintain records, secure our systems, and comply with legal obligations. We do not use customer files for purposes outside the agreed print service without a lawful basis.
Service Providers
We may share personal data with payment processors, technical service providers, communication tools, and other operational partners that help us run the website and fulfil orders. These parties act on our instructions or under their own legal responsibilities, and they may process data only for the relevant service purpose.
Legal Disclosure
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims. We may also share information when required for tax, accounting, or regulatory compliance.
GDPR Overview
When the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and use personal data only for the purposes described in this policy.
Your GDPR Rights
Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability where applicable. If processing is based on consent, you may withdraw consent at any time without affecting prior processing.
Data We Collect
We may collect identification and contact details, order and inquiry content, uploaded image files, file specifications, consultation notes, payment-related information, and technical data such as device, browser, and usage records. Where needed for print preparation, we also process information contained in the files you submit, including image resolution, crop, and layout details.
Sources of Data
We receive data from you when you submit an inquiry, upload files, request a consultation, approve a test print, place an order, or communicate with us. We also collect data automatically through the website and may receive limited information from payment or service providers involved in order processing.
Types of Cookies
We may use essential cookies for site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and retention period.
Cookie Controls
We use browser and device settings, and any cookie controls made available on the site, to manage non-essential cookies. Disabling some cookies may affect site functions such as form handling, session continuity, or preference storage.